FAQ » WINDFALL 횡재

PRODUCTS

DO YOU EVER RESTOCK?

All Windfall garments are limited and made in small batches. Assume anything sold out is gone FOREVER.

HOW DO YOUR PRODUCTS FIT?

All Windfall garments are generally going to fit true to size unless specified otherwise. Typically, you should order your true size for a regular fit and size up for an oversized fit. To help you determine the right size, there are individual measurements in all product descriptions. Specific garments may also have additional suggestions.

Please take time to use the provided measurements in our sizing charts for a proper fit. We offer a limited exchange and refund policy, but they are quite costly for us a small brands.

HOW DO I TAKE CARE OF YOUR PRODUCTS?

With tender love and affection. Also, to retain original quality and fit for all tees, sweaters, crewnecks, and hoodies: wash inside out with cold water on a delicate cycle. Air-dry to prevent shrinking. Iron all graphics inside out. For all other merchandise, refer to the product’s label and description on the website.

DO YOUR PRODUCTS SHRINK IN THE WASH?

All Windfall garments are pre-shrunk, but still may shrink in heavy wash/dry cycles. To retain original fit, refer to above section and the product’s care instructions. Or just follow the instructions below:

(take your clothes out of the dryer before they’re warm)

SHIPPING

HOW IS MY ORDER SHIPPED?

All US domestic orders are shipped via USPS First Class or Priority Mail depending on the weight of the package. Shipping rates are visible on the checkout page and calculated via shipping address, item classes, and quantities.

HOW LONG WILL MY SHIPMENT TAKE?

After you hit that sweet sweet order confirm, please allow 3-5 business days (excluding holidays) for order processing. All domestic orders should arrive within 2-5 business days of shipment date. A USPS tracking number will be provided with all domestic orders at your provided email. Check your spam folders please.

DO YOU SHIP INTERNATIONALLY?

Yes! Currently our online shop supports international shipping to over 50 different countries. Please fill out your shipping address on the checkout page to see if shipping is available. If it is unavailable, contact us and we’ll work some magic.

International order processing and shipment times vary and may be subject to additional charges per customs. Shipments will be listed at retail value and identified as “Merchandise”. Before ordering overseas, please familiarize yourself with your country’s import fees. WINDFALL 횡재 CLOTHING is not responsible for any additional charges.

A USPS customs number will accompany all international orders.

*Please note: Due to the ongoing COVID-19 pandemic, international orders are often delayed. Unfortunately, we do not have any control on this, and we cannot expedite any deliveries. We apologize in advance for any inconvenience this may cause.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

If for any reason you are unsatisfied with your purchase, contact us within 5 business days of delivery and we’ll happily (okay maybe not happily) refund or exchange your purchase. After receiving the returned product, we will then issue you a full refund less the original shipping/handling charges, or provide an exchange. Original shipping and handling charges are non-refundable. Return shipping costs are your responsibility, as the customer. Exchange shipping for the new product is provided by us free of charge. Please email us at hello@windfallclothing.com with your Order # in the subject line to begin the returns process.

All returns and exchanges must be in original condition and unwashed. We are not responsible for covering shipping costs of returning any used merchandise. For real – if you’ve worn it, it’s yours now. Please enjoy it, we make dope stuff.

We do not accept returns or exchanges for international orders. Please ensure your order is correct before we ship it out.